Privacy Policy

Last Updated: September 27, 2026

At MASSSIVO TECH LLC, available at masssivotech.com, we are committed to protecting your online privacy. This Privacy Policy details how we collect, use, and safeguard the information of our business clients and individual platform users — including when you contact us, purchase services or subscriptions, or use our software and integration services.

1. Information We Collect

We collect personal identification information (such as name, email address, corporate entity, and payment billing details) only when voluntarily submitted by you through our service registration or contact forms.

1.1 Additional information we may process

• Message content from contact forms, email, or WhatsApp
• Project requirements, credentials you choose to share, and collaboration materials
• Technical and usage data from website visits (IP address, browser type, pages viewed, basic logs)
• Cookie and similar technologies as described in our Cookies page
• Payment status and transaction identifiers from Stripe (full card numbers are processed by Stripe, not stored on our servers)
• Integration metadata required to operate authorized Meta or other platform connections on behalf of business clients

2. How We Use Your Information

Your data is strictly used to:

• Process your technology service orders and manage your software subscriptions.
• Deliver customer support and respond to technical requests.
• Comply with financial regulations and secure payments through our processor, Stripe.
• Prepare proposals, deliver software services, and manage projects.
• Operate, secure, and improve the website and services.
• Fulfill authorized integrations and contractual obligations to business clients.
• Enforce our Terms of Service and send service-related notices (invoices, security alerts, material policy updates).

We do not sell personal information.

3. Data Protection and Third Parties

We do not sell, trade, or rent your personal information to third parties. Financial data is encrypted and securely processed directly by Stripe and our banking infrastructure at Mercury. We implement strict digital security protocols to ensure your data stays private.

We may share personal data with:

• Infrastructure and tooling providers (hosting, email, analytics, project tools) under contractual safeguards
• Payment processors such as Stripe to complete transactions
• Banking partners such as Mercury for business operations
• Platform providers such as Meta Platforms when required to operate an authorized client integration
• Professional advisors (legal, accounting) under confidentiality
• Authorities when required by law or to protect rights, safety, and security

4. Legal bases (where applicable)

Depending on your location, we rely on one or more of: performance of a contract; legitimate interests (operating and securing our business, responding to B2B inquiries); consent (where required for certain cookies or marketing); and legal obligation (tax, accounting, compliance).

5. International transfers

We are based in the United States and may process data in the U.S. and other countries where our providers operate. Where required, we use appropriate transfer safeguards offered by our vendors or contractual clauses.

6. Retention

We keep personal data only as long as needed for the purposes above: inquiry records for a reasonable business period; contract and billing records for the duration required by tax and accounting laws; project credentials only while needed to deliver or support the service (or sooner if you request removal and no legal retention applies); and security logs for a limited operational window.

7. Security

We apply technical and organizational measures appropriate to the risk, including access controls, encrypted transport (HTTPS), least-privilege practices, and vendor due diligence. No method of transmission or storage is 100% secure.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of personal data we control, and you may object to certain processing. To exercise rights, email support@masssivotech.com or contacto@masssivotech.com. See also our Data Deletion instructions.

9. Children

Our website and services are directed to businesses and adults. We do not knowingly collect personal data from children under 16 (or the age required by local law).

10. Cookies

We use cookies and similar technologies as described in our Cookies policy. You can control cookies through your browser settings.

11. Refund & Cancellation Policy

Due to the digital and custom nature of software development services and immediate access to SaaS digital products, all subscription renewals and project milestones are final and non-refundable unless specified otherwise under a signed client contract. Users can cancel their software subscriptions at any time through their account dashboard to prevent future billing.

Full commercial details: Refund and Cancellation Policy.

12. Changes to this Policy

We may update this Privacy Policy by posting a new version on this page with a revised “Last Updated” date. Material changes affecting active clients may also be communicated by email when appropriate.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

MASSSIVO TECH LLC
30 N Gould St Ste N, Sheridan, WY 82801
Email: support@masssivotech.com
Also: contacto@masssivotech.com · +1 (239) 372-7941 · +57 3115882009

Related: Terms of Service · Refund Policy · Cookies · Data Deletion