Refund and Cancellation Policy
Custom software work that has been delivered or accepted is non-refundable. Subscriptions may be cancelled at any time to stop future renewals. Unused prepaid periods are generally non-refundable unless required by law or expressly stated in your plan.
This Refund and Cancellation Policy (“Policy”) applies to purchases from Masssivo Tech LLC through https://masssivotech.com, invoices, Stripe Checkout, or written agreements. It forms part of our Terms of Service.
1. Custom software development and professional services
Custom projects (platforms, APIs, integrations, implementations, consulting packages) are made-to-order professional services.
- Deposits / kickoff fees: Non-refundable once work has started (discovery, architecture, setup, or coding), because calendar time and resources are reserved for you.
- Milestone payments: Fees for a completed milestone are non-refundable after that milestone is delivered or deemed accepted under the Terms / SOW.
- Final delivery of code or assets: Once source code, builds, credentials handoff, or production deployment for a paid scope has been delivered to you, no refund is available for that scope.
- Change requests: Work outside the agreed scope is billed separately and is non-refundable once performed.
2. Before work starts
If you cancel in writing before we start work and before any deposit is applied to reserved capacity, we may refund prepaid amounts minus non-recoverable third-party costs (if any). If a deposit was explicitly marked non-refundable in the quote, that deposit is not returned.
3. Undelivered work attributable to us
If we cancel a project for reasons other than your breach (non-payment, illegal use, missing access, or policy violations), you will receive a refund of prepaid fees for undelivered milestones, or a reasonable credit, at our option. Completed and delivered work remains payable and non-refundable.
4. Digital products and setup packages
One-time digital products, templates, license keys, or setup packages that are delivered electronically are non-refundable once access or files have been provided, except where mandatory consumer law requires otherwise or we confirm a duplicate/erroneous charge.
5. Subscriptions (maintenance, retainers, SaaS access)
- You may cancel a subscription at any time by emailing contacto@masssivotech.com or using the cancellation method provided in your billing portal (if enabled via Stripe Customer Portal).
- Cancellation stops future renewals. You keep access until the end of the current paid period unless we agree otherwise in writing.
- Fees already charged for the current billing period are non-refundable (no prorated refunds for mid-cycle cancellation), unless required by law or your plan expressly includes a money-back window.
- If we announce a price increase, it applies to the next renewal after notice; you may cancel before that renewal.
6. Trials and promotional periods
If a free trial or promotional period is offered, charges begin when the trial ends unless you cancel before the trial expires. Failure to cancel before the trial ends is not grounds for a refund of the first paid period.
7. Chargebacks and payment disputes
Please contact us first so we can resolve billing issues quickly. Filing a chargeback without contacting us may result in suspension of services and recovery of fees, evidence submission to the payment processor, and collection of any amounts still owed for delivered work.
8. How to request a cancellation or refund review
Email contacto@masssivotech.com with:
- Full name / company name
- Invoice number, Stripe receipt, or transaction date
- Product or project name
- Reason for the request
We typically respond within three (3) business days. Approved refunds are returned to the original payment method through Stripe or the original processor; bank timing varies (often 5–10 business days after approval).
9. Exceptions required by law
Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection or other mandatory laws. If such a law requires a refund in a specific situation, we will comply.
10. Related policies
11. Contact
Masssivo Tech LLC · 30 N Gould St, Ste N, Sheridan, WY 82801, United States · contacto@masssivotech.com · +1 (239) 372-7941 · +57 3115882009